Mie Nishi-Kawa (born 1970/1971)[1] is a receptionist who worked in the emergency department of Holby City Hospital from 1993 to 1994. She initially worked in the admin department of the hospital, but was transferred down to the ED temporarily in September 1993 when Norma began acting strangely on-shift.[2] She soon took on the permanent role in the ED when Norma left the following month.[3] She left the department in February 1994 to move back to Japan.[4]